JOKE OF THE DAY: Mr. Johnson got on his flight to New York and walked toward the aisle seat he had reserved.

Sometimes people act stubborn or difficult simply because they live in their own imaginative world. Whether they are on a “secret mission” or just have a unique perspective, a creative solution—and a bit of humor—can go a lot further than frustration.

Often, the smartest person in the room is the one who knows how to solve problems with wit and patience rather than anger.